金融监管总局：督促险企强化健康保险投诉源头治理，加大投诉处理力度

Core Viewpoint - The Financial Regulatory Administration has issued guidelines to promote the high-quality development of health insurance, emphasizing the need for effective implementation of policies and regulations [1] Group 1: Regulatory Measures - The guidelines stress the importance of strengthening regulatory coordination to ensure effective policy implementation [1] - Insurance companies are encouraged to optimize their health insurance performance management and improve their assessment and evaluation systems [1] Group 2: Customer Service Improvement - There is a focus on urging insurance companies to enhance their complaint management processes and increase the efficiency of complaint resolution [1] - The guidelines advocate for deeper collaboration between the headquarters and branches of insurance companies to improve sales, underwriting, and claims services in health insurance [1]