消费维权无小事，高效调解暖人心——岚县市场监督管理局成功调解一起消费纠纷

Core Points - The article highlights the swift response of the Lanch County Market Supervision Administration in addressing consumer complaints, resulting in a refund of over 120,000 yuan to 104 affected households [2] - The case involved the Lanch County Zhenshutang Health Management Center, which was accused of false advertising regarding the effectiveness of its health products [2] - The administration's approach emphasizes the protection of consumer rights and efficient handling of complaints, with a commitment to resolving issues within a day [2] Summary by Categories Consumer Protection - The Lanch County Market Supervision Administration processed a consumer complaint regarding false advertising and facilitated a refund for affected customers [2] - The administration has handled over 520 consumer complaints since the beginning of 2025, demonstrating its commitment to consumer rights [2] Regulatory Response - The administration acted promptly upon receiving the complaint, conducting an investigation and coordinating a resolution within one day [2] - The health management center had all necessary licenses and product inspection reports, but consumer feedback indicated a discrepancy between promised and actual product effectiveness [2] Community Engagement - The swift resolution of the complaint led to positive community feedback, with consumers presenting a banner to the administration in appreciation of their efforts [2] - The administration's philosophy is centered around the belief that "there are no small matters in the interests of the people," reflecting a strong commitment to public service [2]