机场青年外语志愿团队亮相 助力上海打造中国入境旅游第一站

Core Insights - Shanghai Airport has established a foreign language volunteer service team consisting of 156 members to enhance the inbound travel experience at Shanghai Pudong and Hongqiao airports, starting from October 1 [1] Group 1: Volunteer Service Team - The volunteer team is composed of young individuals proficient in various languages, including English, French, German, and Japanese, aimed at assisting foreign travelers who may be unfamiliar with local services [1] - Volunteers actively engage with travelers, offering assistance with mobile payments, telecommunications, Wi-Fi connections, and transportation options [1] Group 2: Traveler Assistance - Volunteers have successfully helped travelers, such as an Australian visitor needing assistance with ride-hailing apps and payment methods, demonstrating the team's commitment to providing practical support [1] - In another instance, a Swiss traveler received immediate help connecting to the airport's Wi-Fi service, showcasing the team's responsiveness to urgent requests [2] Group 3: Service Locations and Operations - The volunteer service primarily operates in three high-traffic areas within the international and Hong Kong-Macau-Taiwan arrival zones at both airports, ensuring coverage during peak inbound flight times [3] - If volunteers encounter issues they cannot resolve, they direct travelers to the airport inquiry counters and the one-stop service center for further assistance from professional staff [3]