Citi begins retraining 175,000 employees in working with AI: ‘great prompting versus basic prompting to generate impactful results’

Citi is starting a new AI training program aimed at teaching hundreds of thousands of employees how to write better prompts to feed the bank’s generative AI programs. In an internal memo shared with American Banker, Tim Ryan, Citi’s head of technology and business enablement, and Anand Selva, the bank’s chief operating officer, spotlighted the need for well-written prompts and introduced a mandatory AI training for the majority of its workforce. The memo was sent to 175,000 employees in 80 locations, Amer ...