XIAOMI(HK:01810) Xin Lang Cai Jing·2025-10-04 00:16Core Points - A Xiaomi car reportedly started moving on its own, prompting a video release by the owner seeking an explanation from the company [1] - Xiaomi's spokesperson responded by stating that an investigation was initiated, confirming that the vehicle's backend data matched the operation logs from the owner's iPhone, ruling out any quality issues with the vehicle [4][6] - The confusion arose from a mix-up in device identifiers during customer service communication, leading to misunderstandings about which device issued the parking assist command [5][7] Summary by Sections Incident Overview - A Xiaomi car owner in Shandong reported that their vehicle unexpectedly drove away while parked, leading to a public outcry for clarification from the company [1] Company Response - Xiaomi established a special task force to investigate the incident and collaborated with the user to verify the situation through authorized access to vehicle data and mobile app logs [4][6] - The investigation concluded that the vehicle received a parking assist command from the owner's iPhone 15 Pro Max, which activated the vehicle's parking assist feature [4][6] Customer Service Clarification - The company acknowledged that there was a miscommunication during customer service interactions, where the device model identifiers were confused, resulting in incorrect information being conveyed to the user [5][7] - Xiaomi expressed its commitment to improving customer service and prioritizing user safety and experience [8]