Core Viewpoint - DJI is set to reduce prices on multiple products starting October 9, leading to consumer backlash and demands for price protection or refunds from recent purchasers [1][2]. Group 1: Consumer Reactions - Many consumers who recently purchased DJI products are seeking to return items or claim price differences due to the upcoming price drop [1]. - Consumers are sharing their experiences on social media platforms, detailing their attempts to secure refunds or price adjustments [1]. - A consumer from Wuhan, who bought the Osmo Action 4, expressed frustration over the lack of clear communication regarding price protection policies [1]. Group 2: Purchase Channels and Policies - A consumer who bought the Osmo Pocket 3 in a physical store noted that while online purchases allow for a 30-day return policy, he is unable to claim price protection due to the nature of his purchase [2]. - DJI's customer service has been overwhelmed, leading to difficulties in obtaining clear answers regarding price protection for offline purchases [2]. - The online customer service indicated that price protection policies differ by sales channel, complicating the process for consumers who purchased through physical stores [2]. Group 3: Price Changes - The Osmo Pocket 3 standard kit will see a price reduction of 700 yuan, dropping from 3,499 yuan to 2,799 yuan during the promotional period from October 9 to October 14 [3].
大疆预告降价引发退货潮,消费者线上线下维权