XIAOMI(HK:01810) Nan Fang Du Shi Bao·2025-10-08 07:39Core Viewpoint - Xiaomi has taken the incident of a car allegedly driving away on its own seriously, establishing a special task force to investigate and verify the situation with users [1][2]. Group 1: Incident Investigation - Xiaomi's spokesperson stated that the company formed a special task force to investigate the viral video of a car driving away on its own, collaborating with users to verify the facts [1]. - The investigation involved checking the vehicle's backend data and operation logs from the users' smartphones, concluding that the vehicle's data matched the commands issued from an iPhone 15 Pro Max, ruling out any quality issues with the vehicle [1]. - The vehicle's backend data indicated that it received a parking assist command from the iPhone 15 Pro Max during the reported time frame, which activated the parking assist feature and led to the vehicle exiting the parking space [1]. Group 2: User Communication and Apology - During user feedback and online customer service interactions, there was confusion regarding the device that issued the parking assist command, with customer service mistakenly identifying it as an iPhone 16 instead of the correct iPhone 15 Pro Max, leading to misunderstandings [2]. - Xiaomi expressed apologies for the confusion caused by the inaccurate information and committed to improving service processes in the future [2]. - The company emphasized that user safety and experience remain its top priorities and thanked users for their support [2].