百万新能源“烂尾车”找谁要质保？

Core Insights - The article highlights the significant challenges faced by electric vehicle (EV) owners in China, particularly those who purchased vehicles from companies that have since gone bankrupt or ceased operations, leading to a lack of after-sales service and support [2][12][13] Group 1: Company Issues - Neta Auto, the parent company of Neta vehicles, has informed nearly 500,000 car owners that due to a service agreement dispute with Lenovo, car connectivity services will be discontinued, severely impacting user experience [2] - Other brands like WM Motor, HiPhi, and Zeekr have also faced similar issues, resulting in millions of car owners experiencing problems with warranty services and repairs [2] - The article notes that the collapse of several EV companies has left many vehicles without proper maintenance and support, leading to them being labeled as "unfinished cars" [2] Group 2: Customer Experiences - Customers who purchased vehicles from WM Motor report significant delays in receiving repairs and parts, with some waiting months for service, rendering their extended warranties useless [3][6] - The lack of a reliable after-sales service has forced some owners to resort to third-party repair shops, which often lack the necessary parts and support [6][9] - Despite the challenges, some customers still appreciate the practicality of electric vehicles, indicating a shift in purchasing criteria towards brands with strong reputations and support systems [4][7] Group 3: Industry Implications - The article discusses the broader implications of the recent failures in the EV sector, suggesting that the industry is undergoing a necessary phase of "survival of the fittest," which could lead to more regulated and higher-quality development in the future [7][12] - Experts argue that the lack of accountability for after-sales service in the event of a company's bankruptcy poses a significant risk to consumer trust and the overall image of the Chinese EV market [12][13] - Recommendations include the establishment of clear regulations regarding after-sales responsibilities and the creation of independent service markets to ensure consumer protection [12][13]