大疆降价维权吵上热搜！线上能退线下难？公司回应

Core Viewpoint - DJI has announced significant price reductions on several products, leading to dissatisfaction among consumers who purchased these items shortly before the price drop [3][6][19] Group 1: Price Reductions - DJI's price cuts include a reduction of 700 yuan for the Osmo Pocket 3 standard version and 900 yuan for the Pocket 3 all-in-one kit, among others [3][6] - The price reductions are part of DJI's promotional strategy for the upcoming Double Eleven shopping festival, which started on October 9 and runs until October 14 [6][19] Group 2: Consumer Reactions - Many consumers expressed feelings of betrayal and frustration on social media after purchasing DJI products just before the price drop, with comments like "backstabbed" and "purely a victim" [6][8] - Consumers who bought products through online platforms benefit from a "7-day price protection + 30-day no-reason return" policy, while those who purchased in physical stores face challenges in obtaining refunds or price adjustments [12][18] Group 3: Company Response - DJI stated that the price adjustments are part of a regular promotional arrangement and emphasized their commitment to addressing consumer feedback and improving communication [18][19] - The company acknowledged the concerns regarding the disparity in after-sales service between online and offline purchases, indicating the complexities involved in maintaining a uniform policy across different sales channels [19]