夜间服务能力提升22%，“京晓保”智能助手解答近21万个问题

Core Insights - The Beijing Municipal Human Resources and Social Security Bureau launched an AI-powered policy consultation assistant named "Jing Xiao Bao" in July, aimed at enhancing traditional job roles and exploring a new management model of human-machine collaboration [1][2] - "Jing Xiao Bao" has received over 93,000 visits and answered nearly 210,000 questions, significantly improving the consultation experience for citizens and businesses [1] Group 1: Service Innovation - The assistant integrates over 1,200 policy documents and 8,800 frequently asked questions from the human resources and social security sector, utilizing a "large language model + Beijing human resources knowledge base" approach [1] - The system ensures that new policies are updated within 24 hours and hot issues are iterated within 48 hours, maintaining synchronization between the knowledge base and actual business operations [1] Group 2: User Engagement - "Jing Xiao Bao" is accessible through various platforms, including the municipal human resources bureau's official website and WeChat mini-programs, allowing real-time interaction via text or voice for inquiries related to employment, social security, and labor relations [2] - The most frequently answered questions pertain to social insurance benefits, wage issues, labor contracts, and other matters concerning citizens' rights, as well as common procedural inquiries like retirement age and social security card replacement [2] Group 3: Performance Metrics - The assistant's usage during off-peak hours (5 PM to 9 AM) exceeds that of the 12333 hotline by 22.3%, addressing issues of hotline accessibility and long wait times for consultations [1] - "Jing Xiao Bao" effectively alleviates the pressure on the hotline, enhancing the governance capability of human resources and social security services [1]