Zhong Guo Min Hang Wang·2025-10-10 05:40Core Viewpoint - Eastern Airlines has officially upgraded its "Door-to-Door Luggage" service, integrating air and ground transportation resources to provide travelers with a comprehensive luggage solution between their homes and airports, enabling a "hands-free" travel experience [1][3]. Group 1: Service Features - The upgraded "Door-to-Door Luggage" service allows travelers to book through the Eastern Airlines app, where professional personnel will pick up luggage from their homes and deliver it directly to the departure airport (referred to as "Door-to-Port" service) [3]. - The service also includes the option for personnel to return luggage from the arrival airport directly back to the traveler's home (referred to as "Port-to-Door" service), eliminating the need for travelers to handle check-in and baggage retrieval at the airport [3]. Group 2: Customer Experience - This service addresses common pain points for travelers, such as carrying large luggage during transit or managing baggage during business trips, allowing them to travel without the burden of luggage [1][3]. - Travelers can track the status of their booked luggage service through the Eastern Airlines app, enhancing the overall customer experience [4].