长三角假期消费维权报告出炉 线上消费是“重灾区”

Core Insights - The report highlights that during the 2025 National Day and Mid-Autumn Festival holiday, the Yangtze River Delta region's market supervision departments enhanced complaint handling and consumer protection efforts, resulting in a significant number of complaints and inquiries [1][3] Group 1: Complaint Statistics - A total of 84,671 complaints were received, 20,859 reports were registered, and 127,646 inquiries were answered across the three provinces and one city during the holiday [1][3] - Shanghai received 27,076 complaints, 7,779 reports, and answered 95,359 inquiries; Jiangsu received 20,166 complaints, 4,443 reports, and answered 12,598 inquiries; Zhejiang received 29,530 complaints, 6,612 reports, and answered 4,321 inquiries; Anhui received 7,899 complaints, 2,025 reports, and answered 15,368 inquiries [3] Group 2: Consumer Behavior Insights - Online consumption complaints accounted for 78% of total complaints, while offline consumption complaints made up 22% [3] - The main industries involved in complaints included clothing and footwear, food, household goods, catering and accommodation services, and sales services [3] Group 3: Issues Identified - The primary issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [3] - The market supervision departments are implementing measures to optimize the consumption environment, enhance consumer rights protection, and improve consumption order [3]