TRIP.COM(US:TCOM) Xin Lang Ke Ji·2025-10-11 02:11Core Viewpoint - The article highlights issues with Ctrip's car rental service, where customers have reported receiving different vehicles than what was booked, leading to accusations of false advertising and poor service quality [3][4][5][8][11]. Group 1: Customer Complaints - A prominent social media influencer reported renting a Land Rover Defender but received a Toyota Land Cruiser instead, which was in poor condition [5][8]. - Multiple customers have shared similar experiences, including receiving older models than what was advertised, raising concerns about the accuracy of vehicle descriptions on the platform [8][11]. - Users have expressed frustration over the verification process, claiming it is superficial and allows companies to evade responsibility for discrepancies [15][21]. Group 2: Company Response and Management - Ctrip has not publicly responded to the complaints raised by customers regarding the rental service [4][15]. - The company has faced scrutiny from regulatory bodies, with recent administrative talks highlighting potential violations of e-commerce laws [19][21]. - High-level executives at Ctrip have been selling shares, totaling approximately 760 million RMB, which has led to speculation about the company's future performance [4][21]. Group 3: Market Position and Competition - Ctrip ranks third in the online car rental market in China, holding a 13% market share, trailing behind Shenzhou Car Rental and Yihai Car Rental [22]. - The rapid growth of the online car rental market has led to increased competition, with new platforms emerging and challenging established players like Ctrip [22]. - The article indicates that Ctrip's service quality issues may hinder its ability to compete effectively in a market that is becoming increasingly saturated [18][22].