2025年中国民用机场服务质量评价启动会暨评审员培训举办

Core Viewpoint - The 2025 China Civil Airport Service Quality Evaluation has been initiated to enhance service levels across the industry, focusing on passenger satisfaction and operational efficiency [2][3][6] Group 1: Event Overview - The launch meeting and evaluator training for the 2025 evaluation took place in Hohhot, Inner Mongolia, with over 800 participants attending both online and in-person [2] - The evaluation will assess 107 airports with an annual passenger throughput of over 1 million, focusing on four dimensions: passenger satisfaction, airline satisfaction, flight punctuality, and complaint management [3] Group 2: Evaluation Process - The evaluation will include a professional review of 14 airports with a throughput of 10 to 20 million passengers [3] - The evaluation process will involve a random draw to determine the schedule for professional assessments from October to December 2025, followed by data collection and analysis from January to March 2026 [5] Group 3: Training and Standards - Evaluators underwent a rigorous selection process, with 685 candidates passing the initial qualification review, and 586 receiving training and examination qualifications [5] - The revised "Airline Evaluation of Airport Operational Service Indicators" will be implemented in 2026 to enhance user orientation and the scientific nature of evaluations [5] Group 4: Historical Context and Progress - Since 2014, the evaluation work has adhered to principles of fairness, justice, and transparency, leading to a continuous improvement in service quality, with scores rising from 79.97 in 2014 to 88.59 in 2024 [6]