Salesforce boosts AI capabilities with global launch of Agentforce 360

Core Insights - Salesforce has launched its AI platform "Agentforce 360" globally to enhance its cloud-based tools for automating routine tasks [1][2] - The competition among software firms is intensifying as clients increasingly adopt AI agents to manage costs [1] Company Overview - "Agentforce 360" connects humans, agents, and data on a single platform, according to Salesforce CEO Marc Benioff [2] - The platform currently serves 12,000 customers, including notable companies like Reddit, OpenTable, and Adecco [2] Product Features - Salesforce's workplace messaging tool Slack will incorporate conversational AI to assist employees in data gathering and task completion, while ensuring enterprise controls and security measures are in place [2]