桂林机场以“人文”为核 打造安检服务新体验

Core Insights - Guilin Airport aims to enhance passenger satisfaction by creating a "humanistic airport" environment, focusing on "genuine service" and integrating "humanization and refinement" throughout the security check process [1] Group 1: Data Empowerment and Innovation - Guilin Airport has developed a "departure passenger time segment chart" to accurately predict passenger flow, allowing for the proactive opening of security channels based on real-time data, thus improving passenger processing efficiency [3] - The implementation of the "package precision capture" project has improved the efficiency of locating passenger belongings by 25% to 29% through the use of metal digital tags and visual numbering on luggage [3] Group 2: Process Optimization - A dedicated pre-check service station for charging devices has been established, streamlining the service chain with functions for consultation, verification, storage, and express delivery [5] - The storage process has been optimized by replacing traditional handwritten methods with a new labeling system, increasing work efficiency by approximately 80% [5] - The average waiting time for retrieving stored items has been reduced to 1 minute by allowing passengers to pre-book their retrieval [5] Group 3: Targeted Communication - Guilin Airport has created a "True Kindness Security Check Service Guide" using a light design of "comics + short sentences" to effectively communicate security measures and travel tips to passengers [7] - Enhanced promotional efforts include legal regulations, physical displays of prohibited items, and on-site reminders from security personnel to ensure smooth travel for passengers [7] Group 4: Personalized Care - A "passenger service post" has been set up at the security check entrance to assist first-time travelers and special needs passengers, ensuring a comfortable and warm experience [9] - The security check area is equipped with a "convenience service box" containing sewing kits, band-aids, and emergency medications to provide additional comfort to travelers [9] Group 5: Future Plans - Guilin Airport plans to continuously strengthen its service foundation, aiming to provide a superior travel experience and enhance the "True Kindness Security Check" service brand, contributing to the development of Guilin as a world-class tourist city [10]