Salesforce Collaborates on AI Projects With OpenAI and Stripe

Core Insights - Salesforce has announced partnerships with OpenAI and Stripe to enhance its customer relationship management platform and improve shopping experiences for merchants [2][4]. Group 1: Partnership with OpenAI - The collaboration with OpenAI will integrate Salesforce's CRM platform directly into OpenAI's ChatGPT, allowing companies to access sales records, review customer conversations, and create Tableau visualizations [2]. - New integrations include Agentforce 360 apps in ChatGPT, Instant Checkout, and ChatGPT in Slack, among others [3]. - Salesforce aims to provide enterprises with instant recommendations and insights similar to those available to consumers through ChatGPT [4]. Group 2: Partnership with Stripe - Salesforce is working with Stripe and OpenAI to enhance shopping experiences through Agentforce Commerce by incorporating conversational AI [4]. - The collaboration will develop an Instant Checkout integration guided by the Agentic Commerce Protocol (ACP), co-developed by OpenAI and Stripe [5]. - This partnership aims to deliver a unified system for agentic commerce, creating a faster and more personalized purchasing path for merchants [6]. Group 3: Expansion of AI Capabilities - Salesforce has been expanding its AI capabilities through acquisitions, including Regrello for agentic process automation, Informatica for enhancing AI features in its CRM, and Convergence.ai for developing next-generation AI agents [7].