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People don't understand Agentforce is part and parcel of Salesforce, says CEO Marc Benioff
salesforcesalesforce(US:CRM) Youtubeยท2025-10-14 23:31

Core Insights - The company emphasizes that the agent force is integral to its operations and products, rejecting the notion of separating it into a different entity as illogical [1] - The agent force platform has evolved significantly over the past year, with tens of thousands of deployments and notable clients like Michael Dell utilizing it for supply chain management [2] - There is a debate regarding the impact of AI on software, with the company asserting that AI is enhancing software rather than signaling its decline, countering narratives from analysts [3] Company Developments - The agentic platform is described as a major breakthrough, indicating a transformation in how software is utilized and integrated [4] - The company has seen rapid growth and adoption of its products, highlighting the importance of the agent force in driving this success [2][3] Industry Context - The discussion around AI's role in software suggests a shift in industry perceptions, with the company positioning itself as a leader in leveraging AI to enhance its offerings [3] - The narrative surrounding the future of software as a service is being challenged, with the company providing evidence of its continued relevance and growth in the market [3]