中经评论：允许骑手拉黑顾客意味着什么

Core Viewpoint - The introduction of a new feature by Meituan allows delivery riders to block customers who exhibit inappropriate behavior, marking a shift towards a more balanced protection mechanism for service providers in the gig economy [1][2]. Group 1: Service Provider Rights - The new blocking feature is seen as a basic safeguard for the dignity of riders, who often face disrespectful treatment from customers [1]. - Riders express relief and appreciation for the measure, indicating a need for mutual respect in the service industry [1]. - The feature reflects a broader trend in the service industry, where the traditional notion of "the customer is always right" is being challenged [1][2]. Group 2: Industry Dynamics - The implementation of the blocking feature signals a transformation in platform governance, moving from a one-sided user protection model to a more balanced approach that considers the rights of service providers [2]. - As competition intensifies and regulatory scrutiny increases, platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, customers [2]. - The feature aligns with regulatory intentions to protect the rights of delivery riders, as seen in recent discussions about their working conditions and compensation [2]. Group 3: Potential Risks and Considerations - Concerns arise regarding the potential misuse of the blocking feature, such as avoiding difficult deliveries or low-paying orders, highlighting the need for a fair and transparent review process [3]. - Questions about the visibility of blocking information to other riders and the communication of blocked status to customers indicate the complexity of implementing this feature without infringing on user rights [3]. - The expectation is that this initiative will lead to a more equitable and caring approach in the gig economy, fostering trust between service providers and consumers [3].