salesforce(US:CRM) 智通财经网·2025-10-15 06:36Core Insights - Salesforce (CRM.US) has announced that deploying AI tools in its customer service operations could save approximately $100 million annually [1] - The company is actively promoting its AI capabilities, which handle customer inquiries and initial sales engagements, showcasing the practical results of its Agentforce product [1] - As of now, over 12,000 customers have adopted the Agentforce system, with companies like Reddit (RDDT.US) experiencing an 84% improvement in customer issue resolution times [1] Group 1 - CEO Marc Benioff revealed the cost-saving potential and customer adoption rates during the annual Dreamforce conference [1] - Benioff expressed a strong enthusiasm for AI technology, stating it is the most exciting development of his career [1] - Despite the positive developments, Wall Street remains concerned about the slow pace of AI adoption and the risk of traditional software companies being disrupted by AI-native startups [1] Group 2 - AI technology has enabled Salesforce to reach previously uncontacted customer segments, uncovering over $60 million in potential business opportunities [2] - The implementation of AI has led to the reduction of thousands of customer service positions within the company [2]