万豪旗下酒店床上现活虫，集团客服：正在调查，酒店将作出说明

Group 1 - The core issue involves reports of bed bugs at the Shanghai Xujiahui Marriott Fairfield Hotel, which recently opened and has faced complaints from multiple guests about insect sightings in several rooms [1] - The hotel management attributed the problem to newly renovated rooms with insufficient ventilation and high summer temperatures, and they have ceased renting out affected rooms while implementing pest control measures [1] - Marriott International's customer service stated that an investigation is underway and further explanations will be provided by the hotel [1] Group 2 - The Marriott Fairfield brand, part of Marriott International, targets the mid-to-high-end market and has rapidly expanded in China, with over 150 projects currently open or under development [2] - The hotel industry is facing challenges from high operational costs and intense competition, leading to frequent reports of hygiene issues, as seen in a recent incident involving the reuse of disposable slippers at another Marriott property [2] - As of August 2025, Marriott International operates 622 hotels in China, but its financial performance has not improved, with a decline in revenue per available room (RevPAR) and average daily rate (ADR) in the first half of 2025 [3]