Workflow
EngageLab Excels at E-Commerce Expo Asia 2025, Leading the Future of Omnichannel and AI-Powered Customer Engagement
AuroraAurora(US:JG) Globenewswireยท2025-10-15 09:00

Core Insights - EngageLab showcased its omnichannel customer engagement solutions at E-Commerce Expo Asia 2025, attracting significant interest from e-commerce innovators and industry leaders [1][2] - The company's platform integrates various communication channels, enhancing customer engagement and driving higher conversions and retention for e-commerce brands [2][3] Company Overview - EngageLab is a leading provider of AI-powered omnichannel customer engagement solutions, operating in over 220 countries and regions, delivering over 1 million messages per second [8] - The company focuses on innovation and performance, enabling businesses to build lasting relationships with customers [8] Product Highlights - EngageLab's platform includes features such as AppPush, WebPush, Email, SMS, WhatsApp, and OTP, allowing brands to create personalized customer journeys [3][8] - GPTBots, a flagship product under Aurora Mobile, offers end-to-end enterprise AI agent solutions, enhancing operational efficiency and customer support for e-commerce brands [6][9] Keynote Insights - Jerry Yin, Group Vice President of GPTBots & EngageLab, emphasized the importance of true omnichannel engagement in his keynote speech, highlighting how businesses can unify customer touchpoints for better market penetration [4][5] Market Trends - The demand for intelligent, scalable AI solutions in the e-commerce sector is growing, with many brands expressing interest in integrating AI-powered customer support [7][6]