每经热评｜当骑手可以“拉黑”用户，平台的责任在哪里？

Core Viewpoint - The article discusses the shift in the evaluation mechanism of food delivery services from a one-sided to a two-sided system, allowing delivery riders to evaluate and block users, thereby addressing the imbalance of power in the previous system [1][2]. Group 1: Evaluation Mechanism Changes - The new feature allows riders to block users who exhibit abusive behavior, preventing them from receiving service for up to 365 days [1]. - This change aims to correct the power imbalance where users previously held absolute authority over riders, leading to potential abuse of the rating system [1][2]. Group 2: Impact on Rider Rights - Riders can now refuse unreasonable requests from users without fear of punishment, which enhances their sense of job satisfaction and service quality [2]. - The ability to block users is expected to foster a more harmonious relationship between riders and users, as poorly rated users may be compelled to amend their behavior [2]. Group 3: Systemic Issues and Responsibilities - The article raises concerns about the platform's role, suggesting that it may be evading its responsibilities by shifting the burden of conflict resolution onto individual riders and users [3]. - It emphasizes the need for platforms to establish clear complaint channels and provide support to riders, as they are not formal employees and thus lack adequate protection [3][4]. Group 4: Recommendations for Improvement - To address the underlying issues, the article suggests implementing differentiated pricing based on order difficulty and integrating more riders as formal employees to ensure better rights protection [4]. - Establishing a fair complaint response mechanism and representing riders in disputes with users are crucial for enhancing rider dignity and creating a balanced ecosystem [4].