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万豪旗下酒店床上出现活虫,连续更换5间客房仍有虫爬行,集团客服回应

Group 1 - The Shanghai Xujiahui Marriott Fairfield Hotel recently faced complaints from consumers about bed bugs, leading to the closure of affected rooms and emergency pest control measures [1][2] - The hotel, which opened in September 2023, has 170 rooms with average daily rates ranging from 700 to 900 yuan [1] - Marriott International's customer service stated that the hotel is investigating the issue and will provide further updates [1][2] Group 2 - The Marriott Fairfield brand, a mid-to-high-end service brand under Marriott International, has rapidly expanded in China, with over 150 projects currently open or under construction [2] - The brand's new hotel signings in the first seven months of 2025 increased by 75% year-on-year [2] - The hotel industry is facing challenges from high operational costs and intense competition, leading to concerns about hygiene management as costs are cut [2] Group 3 - As of August 2025, Marriott International operates 622 hotels in China, covering over 120 cities, but its financial performance has not improved correspondingly [3] - The revenue per available room (RevPAR) in the Greater China region decreased by 1% to $73.19 in the first half of 2025, while the average daily rate (ADR) fell by 1.7% to $112.36 [3] - Despite a slight increase in occupancy rate by 0.5 percentage points to 65.1%, overall revenue generation remains weak, indicating a trend of "trading price for volume" [3]