2025年9月份山西省市场监管类投诉举报咨询数据分析暨消费提示

Overall Situation - In September 2025, the provincial market supervision 12315 institutions received a total of 27,650 consumer complaints, reports, and consultations, representing a year-on-year increase of 0.73% but a month-on-month decrease of 22.16% [1] - Among these, there were 15,565 complaints, a year-on-year increase of 39.67% and a month-on-month decrease of 9.96%, accounting for 56.29% of the total [1] - The economic losses recovered for consumers from complaints amounted to 3.9252 million yuan [1] Complaint Hotspot Analysis - The total number of complaints received was 15,565, with product-related complaints at 10,073, making up 64.72% of the total, and service-related complaints at 5,492, accounting for 35.28% [4] - The top three categories of product complaints were food, clothing and footwear, and household goods [4] Complaint Issues - Major complaint issues included after-sales service (2,789 cases), food safety (2,979 cases), quality (2,399 cases), and contracts (1,497 cases), collectively accounting for 62.09% of complaints [6] - Notable companies with high complaint volumes included China Gold, Shanxi Kangaroo Mr. Trading Co., Ltd., and Shanxi Haifeng Education Consulting Co., Ltd. [6] Reporting Situation Analysis - A total of 5,656 reports were received, with the top reported issues being advertising violations, infringement of consumer rights, and unfair competition [7] - Advertising violations accounted for 1,209 cases, representing 21.38% of the total reports [9] Consultation Situation - The 12315 institutions received 6,429 consultations, showing a year-on-year decrease of 47.16% and a month-on-month decrease of 47.14% [10] - The main consultation topics included consumer rights protection knowledge and service consumption regulation [10] Consumer Tips - As the Double Eleven shopping festival approaches, consumers are advised to plan their purchases carefully, avoid impulse buying, and be aware of potential consumer traps [11] - It is recommended to retain shopping evidence and check products promptly upon receipt to ensure they match the order [11]