MEITUAN(HK:03690) Mei Ri Jing Ji Xin Wen·2025-10-16 02:51Core Viewpoint - The introduction of a dual evaluation mechanism for food delivery services aims to balance the power dynamics between riders and customers, allowing riders to block problematic customers and enhancing their rights as workers [1][2][3] Group 1: Evaluation Mechanism - The new feature allows riders to select "do not deliver to this customer" for up to 365 days if they face abusive behavior, thus correcting the previous one-sided evaluation system [1][2] - This dual evaluation system empowers riders to refuse unreasonable demands from customers, potentially improving service quality and fostering a more harmonious relationship between riders and customers [2][3] Group 2: Challenges and Concerns - There are concerns regarding the protection of user rights in cases where riders block customers, especially in difficult delivery scenarios, and how to ensure fair treatment of customers who may be unjustly blocked [2][3] - The platform's role as a neutral rule-maker raises questions about its responsibility in managing the relationship between riders and customers, as it may avoid its obligations as the primary organizer [3][4] Group 3: Recommendations for Improvement - To address the underlying issues, the platform should consider implementing differentiated pricing based on order difficulty, ensuring fair compensation for riders and preventing mass blocking of customers [4][5] - Establishing formal employment relationships for riders would compel the platform to create effective complaint channels and support systems, enhancing riders' dignity and promoting a healthier ecosystem [4][5]