跨越速运董事长胡海建：拒绝低价厮杀，用品质赢得长期信赖

Core Insights - The chairman of KuaYue Express, Hu Haijian, emphasizes that true logistics competitiveness lies in the ability to solve customer problems at critical moments rather than engaging in price wars [1][3] - KuaYue Express has established a sustainable development direction by winning long-term customer trust through quality service [1][3] Group 1: Business Strategy - KuaYue Express has abandoned low-price competition from its inception and focused on service upgrades to provide high cost-performance "optimal solutions" instead of merely the "lowest price" [3][5] - The company has targeted the high-end air cargo market, launching three major cross-province time-sensitive products: "Same Day Delivery, Next Day Delivery, and Day After Delivery," along with a commitment to "refund shipping fees if not delivered on time," pioneering the "timely express delivery" concept in the industry [3][5] Group 2: Service Differentiation - KuaYue Express has enhanced personalized and differentiated service offerings, including "24/7 year-round pickup and delivery," dedicated customer service managers for real-time responses, and value-added services such as smart reminders, precise appointments, full insurance, and free loading and unloading [5] - These meticulous initiatives have significantly improved customer satisfaction and brand loyalty, effectively making "service" the strongest competitive advantage for KuaYue Express [5] Group 3: Industry Positioning - Under Hu Haijian's strategic leadership, KuaYue Express adheres to a customer-centric development philosophy, continuously investing resources in air transport capacity, intelligent systems, and customer experience optimization [5] - The company aims to replace price competition with professional services, driving the industry towards high-quality development and moving away from internal competition [5]