Xin Jing Bao·2025-10-16 04:42Core Viewpoint - JD.com has initiated a pilot program in 25 cities to eliminate penalties for delivery riders who exceed order delivery times, shifting to a "service score" management system instead [1] Group 1: Policy Changes - The new system will no longer deduct cash for delivery delays but will instead reduce service scores based on the duration of the delay [1] - This change aims to transition management from punitive measures to positive incentives [1] Group 2: Additional Support for Riders - JD.com will provide extra subsidies for riders during adverse weather conditions [1] - The company has established several support initiatives, including a fund for riders' children, positive reinforcement programs, and care stations for riders [1] - There is a commitment to continuously improve the insurance protection system for riders [1] Group 3: Future Plans - JD.com plans to evaluate the pilot program's effectiveness and potentially expand it nationwide based on the results [1]