客户手机被保护性关停中国移动致歉

Core Points - China Mobile Xinjiang Company issued an apology regarding the protective shutdown of a customer's phone after returning to China, citing system risk assessment as the reason for the shutdown [1] - The company acknowledged communication issues, including the failure of two pre-shutdown reminder messages to reach the customer due to overseas network problems [1] - The customer faced difficulties in restoring service due to the number not being registered in their name initially, but the company has since assisted in the legal restoration of the number [1] - The company recognized internal issues such as poor cross-province coordination and insufficient proactive service awareness, which caused inconvenience to the customer [1]