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16年后,天猫再造一个双11
Sou Hu Cai Jing·2025-10-16 15:15

Core Insights - Tmall's Double 11 has entered its 17th year, shifting from traditional promotional logic to a comprehensive consumption festival powered by AI, aiming to cover all aspects of consumer life [2][3] - The enthusiasm for participation in Double 11 has declined in recent years, necessitating Tmall to create new narratives and variables to rejuvenate the event [2][3] AI Integration - This year's Double 11 marks the first fully AI-integrated event, with Tmall planning to distribute 50 billion yuan in consumer vouchers, some of which will be allocated by an AI "Smart Benefit Engine" [3][4] - The AI "Smart Benefit Engine" has shown a 15% increase in voucher conversion rates compared to previous methods, enhancing the precision of consumer subsidies [6] User Experience Enhancement - Tmall is introducing six AI shopping applications to improve user experience, including features like "AI Universal Search" and "AI Dressing," which cater to various shopping scenarios [6][7] - The focus has shifted from merely assisting merchants to enhancing the user experience, particularly for loyal consumers [6][7] Strategic Shifts - Tmall's strategy aligns with Alibaba's broader goal of creating a large consumption platform, with the introduction of Taobao Flash Purchase as a key component of this year's Double 11 [3][8] - Taobao Flash Purchase is expected to drive significant growth, with peak daily orders reaching 120 million and contributing to a 20% year-on-year increase in daily active users [12][13] Market Positioning - Tmall is redefining its narrative by moving away from low-price competition to focus on core user retention and engagement, positioning itself as a leader in the evolving e-commerce landscape [13][14] - The success of this new approach will depend on how well merchants and consumers respond to the revamped Double 11 narrative [14]