舆论压力下 “闲鱼”终于准备取消买家“仅退款”了...

Core Viewpoint - The recent case involving a blogger "Qian Wu Liang Kong" has prompted significant changes in the refund mechanism of the second-hand e-commerce platform Xianyu, highlighting the long-standing trust imbalance in C2C transactions [1][2]. Group 1: Changes in Refund Mechanism - Xianyu announced major improvements to its refund mechanism, set to launch by the end of October, requiring seller confirmation for returns and refunds, rather than automatically agreeing to buyer requests for "refund only" [2][4]. - The adjustments are a response to public pressure and reflect the platform's need to enhance user feedback responsiveness, especially as competitors like Pinduoduo and Taobao have already made similar changes earlier this year [4][5]. Group 2: Issues with "Refund Only" Policy - The "refund only" policy, initially beneficial for enhancing shopping experiences, has been exploited by some buyers for malicious refunds and false complaints, leading to significant losses for sellers and a disruption in normal business operations [2][5]. - The need for a more nuanced and humanized dispute resolution mechanism is emphasized, as consumer demand for risk control and better after-sales service has increased post-pandemic [5][7]. Group 3: Trust Crisis in Second-Hand E-commerce - The incident reflects a broader trust crisis in the second-hand e-commerce sector, with Xianyu receiving the highest number of user complaints among similar platforms [10][12]. - The low barriers to entry and the lack of stringent regulations in the second-hand market contribute to the challenges in maintaining trust between buyers and sellers [14]. Group 4: Future of E-commerce Regulations - The cancellation of the "refund only" policy is seen as a sign of industry maturation rather than a reduction in consumer rights, promoting a more balanced ecosystem between consumer protection and seller sustainability [9]. - Continuous improvements in platform governance and transparency of rules are essential for fostering a fair trading environment, which is crucial for the sustainable development of platforms like Xianyu [14].