Core Points - The article highlights a heartwarming story of a passenger, Ms. Kong, who successfully retrieved her lost luggage with the help of Qingdao Airport staff, showcasing the airport's commitment to customer service [1][2]. Group 1: Incident Overview - On October 4, Ms. Kong's luggage did not arrive with her flight due to a delay and subsequent rebooking, leading her to seek assistance from various sources for four days [1]. - On October 8, she contacted the international luggage inquiry desk at Qingdao Airport, where the staff promised to help locate her luggage [1]. Group 2: Resolution Process - The airport staff received confirmation from Scoot Airlines on the evening of October 8 that Ms. Kong's luggage was found at Singapore Airport and would be sent to Qingdao the next day [2]. - The luggage arrived at Qingdao Airport on October 9 and was promptly sent to Ms. Kong in Jinan via express delivery [2]. Group 3: Customer Appreciation - Ms. Kong expressed her gratitude by traveling back to Qingdao on October 12 to personally thank the airport staff, presenting them with a banner as a token of appreciation [2]. - Qingdao Airport has received 24 banners, 110 letters of thanks, and over 2000 thank-you calls, reflecting the dedication of its staff to customer service [3].
青岛机场员工“跨界”相助 旅客专程返青赠锦旗
Zhong Guo Min Hang Wang·2025-10-17 06:40