Zhong Guo Min Hang Wang·2025-10-17 10:40Core Insights - The 13th China User Experience Conference was held in Haikou, showcasing the importance of user experience in various industries [1] - China Eastern Airlines' "Digital Human + Multi-Agent" smart aviation service system was recognized as a typical case of user experience innovation for 2025, being the only project in the civil aviation sector to receive this honor [1] Group 1: Project Overview - The project integrates a "Digital Human + Multi-Agent" collaborative system, positioning it as a leading model in China [2] - It combines technologies to create an intelligent service chain that is capable of speaking, thinking, and executing tasks [2] Group 2: Strategic Implications - The strategic approach involves an "open-source large model + enterprise-level large model platform" that balances cost, security, and autonomy [2] - The project has the potential to expand into more application areas, facilitating a shift in public services from a "functional" to a "companion" model, thereby supporting high-quality development for more enterprises [2]