胖东来的「家规」，为何容不下12年的老员工？

Core Viewpoint - The recent dismissal of a long-term employee by the company has sparked significant controversy, raising questions about its employee-centric values and management practices [1][2][3] Legal Perspective - The dismissal process followed by the company was deemed legally valid, as the employee had been trained on and acknowledged the company's regulations [4][7] - The company's regulation regarding customer service was clear, categorizing the failure to promptly assist customers as a serious violation [6][10] - While the legal framework was adhered to, the appropriateness of the punishment in relation to the violation remains questionable [9][10] Management Perspective - The incident raises concerns about the company's core values and the image it wishes to project to employees and job seekers [13][19] - The company's previous reputation as a caring employer conflicts with the harshness of the recent dismissal, which does not align with its stated cultural principles of "love and freedom" [15][19] - The decision to terminate an employee for a single mistake could undermine the perception of a supportive and fair work environment, potentially damaging the company's brand [19][20]