黄金涨了订单没了！男子4.5万买黄金遭平台“反悔”｜云投诉

Core Viewpoint - The article discusses a case where a consumer, Mr. Zheng, faced a loss due to an e-commerce platform unilaterally canceling his gold purchase order, raising questions about the platform's practices and consumer rights [1][10]. Group 1: Incident Overview - Mr. Zheng purchased 50 grams of gold at approximately 900 yuan per gram, totaling 45,000 yuan, but the order was canceled after it entered the delivery stage, resulting in a loss of over 1,800 yuan due to price fluctuations [1][7]. - The platform claimed that orders could be canceled if the purchase quantity exceeded normal consumption needs, which Mr. Zheng disputed as he successfully purchased gold using a different account [2][9]. Group 2: Legal Perspective - A lawyer stated that Mr. Zheng had formed a valid sales contract upon payment, and the platform's cancellation constituted a breach of contract, requiring compensation for all losses incurred [10][11]. - The lawyer emphasized that the platform's actions violated the principles of good faith and contractual obligations, as there was no reasonable basis provided for the cancellation [10][11]. Group 3: Compensation and Consumer Rights - Mr. Zheng's claim for 2,000 yuan in compensation was met with only a 200 yuan offer from the platform, which the lawyer deemed unreasonable, suggesting that actual losses should be compensated [11]. - The lawyer recommended that Mr. Zheng could escalate the matter to consumer protection authorities or pursue legal action if the platform did not adequately address his claims [11].