新时代网上群众路线的北京答卷

Core Viewpoint - Beijing is leveraging digital empowerment to innovate its public engagement mechanisms, creating a replicable model for online community work in the new era, focusing on four dimensions: the strength of channels for public opinion reflection, the warmth in responding to citizen demands, the depth of analyzing public sentiment, and the intensity of enhancing benefits for the people [1]. Group 1: Strengthening Channels for Public Opinion Reflection - The internet has become a new space for public life and a platform for communication, allowing citizens to express their concerns and suggestions through various online platforms [2]. - Beijing utilizes over 20 channels, including complaint platforms and social media, to gather public opinions, enhancing the accessibility of citizen feedback [2]. Group 2: Responding to Citizen Demands with Warmth - The city adheres to a people-centered service mechanism, ensuring that every citizen's concern is addressed promptly and effectively, embodying the principle that "no issue is too small" [3][4]. - In 2024, the 12345 hotline received 24.195 million citizen reports, marking a 12.9% increase from the previous year, with improved resolution and satisfaction rates [4]. Group 3: Analyzing Public Sentiment with Depth - Beijing is deepening its reform by utilizing 150 million citizen requests and over 3 million corporate data entries to enhance government decision-making and social governance [6]. - The city is developing a smart platform for public service and governance, integrating user data and applications to improve emergency response and issue resolution efficiency [6][7]. Group 4: Enhancing Benefits for the People with Intensity - The city is optimizing its digital services through a unified application system, aiming to streamline processes and reduce bureaucratic hurdles [8][9]. - Beijing has pioneered a "directory blockchain" system, integrating data from various departments to enhance service delivery and ensure a complete feedback loop for public opinions [9].