MEITUAN(HK:03690) Di Yi Cai Jing·2025-10-18 06:11Core Viewpoint - The article emphasizes the need for a more humane and tolerant approach in the delivery industry, particularly regarding the treatment of delivery riders and the evaluation system by customers [1][3]. Group 1: Changes in Delivery Platforms - Major delivery platforms are implementing measures to cancel penalties for late deliveries and allow riders to block difficult customers, promoting mutual rights protection [1][2]. - Meituan plans to eliminate late delivery penalties by the end of 2025, shifting from punitive measures to positive incentives through training [1][2]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [2]. Group 2: Customer and Rider Dynamics - The working conditions of delivery riders differ significantly from office workers, and riders deserve respect and fair evaluations rather than arbitrary negative reviews [2]. - The introduction of features allowing riders to block abusive customers aims to balance the power dynamics between customers and riders, enhancing the riders' dignity and work experience [2]. Group 3: Government Support and Policy - The National Market Supervision Administration has proposed guidelines to ensure fair labor relations and reasonable income for delivery riders, highlighting the importance of their rights and protections [3]. - The number of delivery riders in China has reached tens of millions, necessitating societal attention to their rights and working conditions [3].