Workflow
RBC Sees Intensifying Rivalry Between Salesforce (CRM) and ServiceNow
salesforcesalesforce(US:CRM) Yahoo Financeยท2025-10-18 22:21

Group 1 - Salesforce, Inc. is being closely monitored by analysts as a significant player in the AI stock market, with RBC Capital maintaining a Sector Perform rating and a price target of $250.00 following the Dreamforce 2025 conference [1] - At Dreamforce, Salesforce announced its transition from Customer 360 to Agentforce 360, emphasizing AI agents and contextual data as central elements of its platform [1][2] - The company is positioning itself as the AI orchestration layer for enterprises, competing directly with ServiceNow in the automation and workflow solutions space [2] Group 2 - Salesforce is increasingly focusing on trust, governance, and extensibility in its business narrative, indicating a strategic shift in its operational focus [2] - The competitive landscape is intensifying as both Salesforce and ServiceNow converge around workflow automation, data context, and AI agent deployment [2] - While Salesforce's AI-powered platform, Agentforce, shows potential, there are other AI stocks perceived to have greater upside potential and lower downside risk [3]