salesforce(US:CRM) The Economic Timesยท2025-10-19 08:27Company Overview - Salesforce expects its global revenues to exceed USD 41 billion in FY26, with India being its second-largest market after the US, generating an annual revenue of USD 1 billion from six locations and employing over 13,000 people [2][11] - Under the leadership of Arundhati Bhattacharya, Salesforce India has experienced significant growth in both revenue and headcount since she took over in 2020 [5][11] Industry Insights - The company identifies strong growth potential in various sectors in India, including BFSI (Banking, Financial Services, and Insurance), retail, manufacturing, travel, tourism, hotels, healthcare, real estate, and education [10][11] - There is a notable shift in discussions among Indian banks from digitization to the adoption of Artificial Intelligence (AI), indicating a growing openness to new technologies [5][11] Product Development - Salesforce has launched Agentforce IT Service, a conversational-first IT support product designed to provide instant, personalized assistance to employees, thereby reducing the burden on IT teams [7][8][10] - The Agentforce IT Service is built on the Salesforce platform, which facilitates faster, AI-driven auto-resolutions and seamless workflows across departments, enhancing efficiency and employee satisfaction [9][10]