打通服务群众“最后一公里” “家门口”医保服务惠民更便民

Core Points - Shandong Province has implemented a "city-wide handling" system for medical insurance services across 16 cities, enhancing the multi-level medical security system and improving accessibility for citizens [1][5] Group 1: Implementation and Impact - The "city-wide handling" initiative allows residents to process medical insurance claims at any local service center within their city, eliminating the need to return to their original district for reimbursements [3][5] - Over 100,000 transactions have been processed under the "city-wide handling" system since its full implementation across all 16 cities [5] Group 2: Innovations in Service Delivery - In Heze City, a new service model combining "medical insurance workstations" and mobile video consultations has been introduced, expanding the reach of the "city-wide handling" services to 227 locations [3] - Citizens have reported significant convenience from the new system, as they can now handle medical expenses locally rather than traveling to their original districts [3]