Amazon(US:AMZN) Xin Hua She·2025-10-20 11:39Core Points - Amazon Web Services (AWS) experienced a service outage on October 20, affecting global network connections and causing disruptions to multiple popular websites and applications [2] - AWS confirmed an increase in error rates and delays in several services located in the eastern United States [2] - The outage impacted various sectors, including e-commerce, video services, and voice assistants, with significant disruptions reported by numerous companies [2] Summary by Category Service Impact - The service interruption led to widespread issues for many U.S. websites and applications, with specific mention of Amazon's shopping site and video services experiencing problems [2] - The outage also affected several UK banks and telecom service providers, as monitored by a network tracking platform [2] Response and Recovery - AWS is actively working on restoring services through a multi-path parallel approach [2] - The CEO of an AI company noted that the root cause of the downtime was related to AWS issues, indicating ongoing efforts to resolve the situation [2] AWS Overview - AWS provides on-demand computing power, data storage, and other digital services to government, businesses, and individuals, making its service continuity critical for dependent platforms [2]