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亚朵酒店再陷隐私风波,女子称房间玻璃窗夜间“走光”

Core Insights - Recent incidents at Atour Hotels have raised significant concerns regarding consumer privacy and safety, highlighting systemic management and service execution issues [2][3] - The hotel chain has faced multiple privacy-related complaints within a short period, indicating a pattern of operational failures [2][3] Group 1: Privacy and Safety Issues - A consumer reported a serious privacy issue with Atour Hotels, where a one-way film on windows allowed outsiders to see inside when lights were on at night [2] - This incident is part of a troubling trend, as it marks the third privacy-related exposure for Atour in just four months [2] - Previous incidents include a guest being confronted by strangers who accessed her room using a key card, and another case involving hospital-branded pillowcases found in a hotel [2][3] Group 2: Management Response and Measures - Atour Hotels acknowledged the systemic issues in management and service standards following the incidents, particularly in the handling of linens and guest security [3] - The company has implemented several corrective measures, including the temporary closure of affected locations and the replacement of all linens [3] - Atour has also announced the establishment of an independent inspection team and a special fund of 10 million yuan for user compensation, although the effectiveness of these measures remains questionable [3]