【西街观察】退款要“扇娃”，平台不能无动于衷

Core Viewpoint - The incident involving an 11-year-old girl purchasing cards on a second-hand trading platform highlights serious issues regarding consumer protection, especially for minors, and the platform's responsibility in mediating disputes and ensuring fair practices [1][2][3]. Group 1: Incident Overview - An 11-year-old girl purchased cards worth over 500 yuan on a second-hand platform, and upon her mother's discovery, some sellers made unreasonable refund demands, including a request to "slap the child" [1]. - The platform's customer service response was inadequate, merely offering an apology without further assistance [1]. Group 2: Platform's Responsibility - The platform's public response was criticized for evading responsibility, denying that the transaction used its flash purchase service, and claiming that the dispute arose from personal transactions, thus not adhering to official refund rules [2]. - The platform has a duty to protect both buyers and sellers in transactions, which includes preventing malicious refund requests and facilitating buyers' rights to return items when issues arise [2]. Group 3: Protection for Minors - Platforms typically implement "youth modes" and "anti-addiction modes" to protect minors, requiring guardian confirmation for transactions involving minors [3]. - The incident is not merely a transaction dispute but raises concerns about the potential psychological harm and legal implications of the seller's demands, which could be seen as inciting domestic violence [3]. Group 4: Market Trends and Regulatory Needs - The popularity of second-hand trading platforms for trendy items like toys and cards has surged, particularly among minors, necessitating stricter regulations and oversight of buyer-seller interactions [3]. - There is a call for enhanced security measures, such as real-name verification and facial recognition, to ensure that consumer rights are protected and that minors are safeguarded during transactions [3].