从“枕套门”到“透视窗”：亚朵的口碑正被细节吞噬

Core Viewpoint - Atour Hotel is facing controversy due to a design flaw in its rooms that compromises guest privacy, leading to significant consumer backlash and negative reviews [2][4][10]. Group 1: Incident Overview - A consumer posted a video on social media showing that the floor-to-ceiling windows in a room at Atour Hotel in Yanji, Jilin, allowed outside visibility into the room, raising concerns about privacy [4][5]. - The hotel initially denied the issue, later claimed ignorance of construction details, and ultimately confirmed the use of one-way film on the windows, which fails to provide privacy at night when indoor lights are on [5][7]. Group 2: Consumer Reactions - The incident sparked discussions online, with consumers criticizing the hotel for not informing guests about the one-way film's characteristics and questioning the adequacy of customer service [7]. - Negative reviews on the hotel’s comment section highlighted issues such as cleanliness, small room sizes, lack of windows, and poor sound insulation, indicating a decline in service quality [8][10]. Group 3: Broader Issues with Atour - Atour has faced multiple complaints this year regarding hygiene and service standards, with reports of reduced quality in various locations, contradicting its high-end branding [10]. - Specific complaints included unsatisfactory room conditions, disorganized dining areas, and issues with cleanliness, which have contributed to a tarnished reputation for the brand [10].