退款要“扇娃” 平台不能无动于衷

Core Viewpoint - The incident highlights the need for better protection and regulation of transactions involving minors on second-hand trading platforms, emphasizing the platform's responsibility in safeguarding both buyers and sellers' rights [2][3]. Group 1: Incident Overview - An 11-year-old girl purchased cards worth over 500 yuan on a second-hand trading platform called "Qian Dao," leading to a dispute when her mother sought a refund [1]. - Some sellers made unreasonable demands, including a request to "slap the child," which raised concerns about the treatment of minors in such transactions [1]. Group 2: Platform's Responsibility - The platform's response was criticized for evading responsibility, asserting that the dispute arose from personal transactions and denying the application of its refund rules [2]. - It is argued that the platform should protect both buyers and sellers, ensuring that sellers cannot make malicious refund requests and that buyers can effectively assert their rights [2]. Group 3: Protection Measures for Minors - Platforms typically implement "youth modes" and "anti-addiction modes" to protect minors, requiring guardian confirmation for transactions like tipping or recharging [3]. - The incident is viewed as not just a transaction dispute but as a potential violation of laws against inciting domestic violence, highlighting the need for stricter regulations [3]. Group 4: Market Trends and Regulatory Needs - The popularity of second-hand trading platforms has surged, particularly among youth, due to trends in collectibles like toys and cards [3]. - There is a call for enhanced supervision and regulation of transactions to prevent exploitation and ensure the safety of minor users [3].