中荷人寿服务故事｜跨越皖豫的温暖守护，用行动诠释服务零距离

Core Viewpoint - The article highlights the effective and compassionate service provided by Zhonghe Life Insurance in assisting a client, Ms. Liang, during her medical crisis, showcasing the company's commitment to customer-centric service and rapid claims processing [1][2][4]. Group 1: Client Experience - Ms. Liang was diagnosed with a malignant tumor and faced significant stress due to high medical costs and complex procedures while seeking treatment in a new city [2]. - Upon contacting Zhonghe Life Insurance's 24-hour customer service, Ms. Liang received immediate emotional support and assistance in initiating the claims process [2][3]. Group 2: Claims Process - Zhonghe Life Insurance's Henan branch quickly initiated the claims process, conducting simultaneous investigations and document reviews, resulting in a rapid approval of a claim amounting to 190,000 yuan [3]. - The company also waived an additional premium of 93,738.4 yuan, alleviating Ms. Liang's financial burden during her treatment [3]. Group 3: Service Network - The efficient cross-province service was made possible by Zhonghe Life Insurance's comprehensive service network, which integrates online and offline support to overcome geographical barriers [4]. - The company aims to provide timely responses and solutions to clients' needs, reinforcing its commitment to customer care and social responsibility in the insurance industry [4].