双11的十七年之变:从“价格战”到“体验战”
Sou Hu Cai Jing·2025-10-22 07:17

Core Insights - The "Double 11" shopping festival has evolved from a one-day event into a nearly two-month shopping season, reflecting changing consumer behaviors and market dynamics [2][9][29] - E-commerce platforms are adopting new strategies to rejuvenate the festival, including simplifying promotional rules, enhancing delivery efficiency through instant retail, and leveraging AI technology for better shopping experiences [12][13][22] Group 1: Changes in Consumer Behavior - Consumers are becoming more rational, focusing on essential purchases rather than impulse buying, with many stating they will not stockpile items just to meet discount thresholds [9][10] - The perception of "Double 11" has shifted, with consumers feeling that frequent promotions throughout the year reduce the urgency to wait for this specific event [11] Group 2: E-commerce Platform Strategies - Major platforms like JD.com and Tmall have started their promotions earlier, with JD.com reporting a 47.6% increase in active users and over 70% growth in orders for home appliances and electronics within just five days of launching [3][5] - Tmall's pre-sale on October 15 led to significant sales, with 80 brands achieving over 100 million yuan in sales within the first hour [5] - Douyin has extended the shopping season to 57 days, combining it with the Mid-Autumn Festival, while other platforms like Kuaishou and Xiaohongshu have also adjusted their promotional timelines [6] Group 3: Simplification of Promotion Rules - E-commerce platforms are simplifying their promotional rules to enhance consumer participation, introducing direct discounts and eliminating the need for minimum purchase requirements [11][12] - This shift aims to reduce the complexity that previously deterred consumers and increased operational costs for merchants [12] Group 4: Adoption of Instant Retail and AI Technology - Instant retail is becoming a key focus, with platforms like JD.com enhancing their delivery capabilities to meet consumer demands for speed [14][16] - AI technology is being integrated into various aspects of e-commerce, from product recommendations to customer service, improving efficiency and user experience [18][20][22] Group 5: International Expansion - As domestic growth slows, e-commerce platforms are increasingly looking to international markets, with Alibaba launching "Double 11" in 20 countries and regions simultaneously [23][24] - The company is investing 1 billion yuan in marketing subsidies to help 100,000 merchants double their overseas sales, indicating a strong commitment to global expansion [24][28] Group 6: Future of Double 11 - The festival is transitioning from a mere sales event to a platform for exploring new retail models, emphasizing speed, intelligence, and international reach [29] - The evolving nature of "Double 11" reflects a broader trend in consumer expectations and market strategies, aiming to maintain relevance in a changing retail landscape [29]