Core Insights - The MPF Easy platform, launched in June last year, has seen 17 MPF schemes managed by 10 trustees join, representing approximately 43% of the total MPF assets [1] - As of the end of September this year, the platform has processed over 1.6 million administrative instructions, including contributions and withdrawals [1] - The platform received around 2,400 complaints since its launch, with over 90% addressed within the service commitment timeframe, typically taking about 10 to 12 working days [1] Group 1 - The number of staff dedicated to handling MPF Easy-related inquiries and complaints has increased by over 60% in the past three months, from approximately 500 at the end of June to over 800 by the end of September [2] - The plan is to further increase staffing to over 1,100 by the end of this year, more than doubling the workforce in six months to enhance user experience and prepare for larger trustees joining the platform [2] - Measures have been implemented to optimize the complaint handling mechanism, including assigning customer service staff to follow up on cases, improving system interfaces for frontline staff, and providing appropriate training [2]
陈浩濂：已有17个强积金计划加入积金易平台 占强积金总资产值约43%
Zhi Tong Cai Jing·2025-10-22 07:28