差评为什么不能得到尊重？

Core Viewpoint - The article discusses the implications of negative reviews in e-commerce, highlighting the pressure on sellers to maintain high ratings and the potential for misuse of customer information by sellers to manage reviews [1][6][13]. Group 1: Impact of Negative Reviews - Negative reviews can lead to significant consequences for sellers, including the potential removal of products from platforms if they receive multiple negative ratings [1][12]. - Sellers often feel compelled to contact customers directly to resolve issues related to negative reviews, which raises concerns about privacy and the ethics of such practices [3][5]. Group 2: E-commerce Platform Responsibilities - E-commerce platforms have a responsibility to protect user privacy and should not allow sellers to directly contact customers regarding reviews [5][6]. - The algorithms used by platforms place excessive weight on seller ratings and positive reviews, creating pressure on sellers to manipulate feedback [7][8][11]. Group 3: Review Mechanism and Consumer Trust - The current review system often results in a lack of genuine feedback, with many products displaying artificially high ratings due to the suppression of negative reviews [13][14]. - A more transparent review system that allows for honest feedback, without the binary of good or bad ratings, could enhance consumer trust and provide a clearer understanding of product quality [15][17].