Progressive auto insurance review 2025: 3.2 out of 5 stars

Core Insights - Progressive is a major player in the auto insurance market, known for its customizable policies and various coverage options, including three types of accident forgiveness [1][2][7] - Despite its extensive offerings, Progressive's customer satisfaction ratings are consistently below average, and its rates are generally higher than the industry average [2][6][10] Coverage Options - Progressive offers 15 different types of coverage, including liability, comprehensive, collision, uninsured/underinsured motorist, medical payments, personal injury protection, and more [4][8] - The company provides unique features such as diminishing deductibles, rideshare coverage, and pet injury coverage, which covers up to $1,000 in vet bills for pets injured in an accident [5][8] Discounts - Progressive offers 13 different discounts, including multi-policy, multi-car, continuous insurance, good student, and online quote discounts, which can help lower premiums [13][17] - The average savings from starting a quote online is around 7%, and additional discounts are available for safe driving and paperless billing [17][18] Pricing - The average monthly cost for full coverage with Progressive is $205, which is $15 above the national average, while basic coverage averages $122, which is $9 above the national average [10][11][12] - Progressive's pricing is generally higher than competitors like GEICO, which averages $202 for full coverage [20] Customer Satisfaction - Progressive scored below average in customer satisfaction across 10 of the 11 U.S. regions surveyed by J.D. Power, and its auto claims satisfaction score is 26 points below the industry average [6][21] - The company has a lower complaint index than the national average, indicating fewer formal complaints overall [21] Claims Process - Progressive allows claims to be filed online, via mobile app, or over the phone, with a recommendation to file as soon as possible [15][18] - Payments for claims are typically processed within seven to 14 days, although repair times may vary [16]